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The Pool Service America Difference - for associates
In the main page of this site we discuss The Pool Service America Difference for our customers,
a list of features, advantages, and benefits of doing business with us.
But we also internally discuss
The Pool Service America Difference for our associates,
similarly a list of features, advantages, and benefits of working at our company.
Growth Orientation.
It is always more interesting to be with a growing company than one that is not.
Pool Service America is a growth company intent on leading the profesionalization
and consolidation of a highly fragmented, opportunity rich, multi-billion dollar industry.
Leading An Industry.
We are truly different.
Like Starbucks transformation of coffee servers to barristas,
we have evolved and continue to evolve the pool guy into a true Recreational Water Professional,
a highly trained pro worthy of our customers' respect.
And, like Enterprise Car Rental's creation of a career path from the counter to the boardroom,
we have created a career path from poolside to upper management.
The Place To Be.
Within any industry,
there is one company that stands above the others,
that is "THE place to be," and then there are the others.
The Pool Service America team is reinventing an industry that lost its way long ago and is,
consequently,
the only pool service company worth working for.
We do not mean to brag, but it is what it is.
If we don't tell you, you may not know.
Industry & Corporate Stability.Our industry is stable, lacking the ups and downs
that characterize many industries.
In a soft economy, pools do not go away, but instead must still be cared for.
Thus any effect that a softening economy may have on our business tends to get lost in our growth initiatives.
We have never laid off an associate due to declining business.
How many companies can say that?
For the long term, career oriented individual,
Pool Service America represents an opportunity to build a career with a solid foundation.
A Proud Culture.
In the end, everything a
company does is driven by its culture. At Pool Service America, we
maintain, and continually endeavor to improve upon, a culture
encompassing a passionate commitment to excellent service, absolute
honesty, and decency.
Intensely Professional.
We understand that with everything we do
we must ask the question,
"Is what we're doing right now being done well enough to make the customer want to come back?"
It is a great question.
The way we say hello, the manner in which we execute, and how we say goodbye
all work to make the customer want to come back, or not.
Of course, we also make mistakes.
After all, we are only as good as last visit of the person on the front line,
and that person will make mistakes and will take shortcuts.
Our advantage is that we intend to and intensely strive to execute flawlessly,
while recognizing that perfection is regretfully impossible,
that we promptly correct mistakes when we make them,
and that we make staffing changes when necessary, and reasonably quickly.
One can't expect more from a service company.
And if you're the kind of person we are looking for,
you will be more excited by the intensity of this
than fearful of the "staffing changes" reference.
Responsive. Fair. Respectful. Competent.
These are four emotive words that we believe describe our way,
words that should appeal to the 5 year old in all of us.
We strive to be as responsive as we can be.
We work to be fair, and expect fairness in return.
And we demand that our associates are respectful and courteous with customers,
while requesting that customers return the favor.
Firm But Fair.
The company is run in a performance oriented, non-political, firm but fair manner that
top performers tend to find appealing.
If you are looking for a place to loaf, we are not for you.
Trust me.
But if you like action,
if you like getting things done,
and if you like to be around others that likewise enjoy getting things done,
then this is the place for you.
Training.
Pool Service America is deeply committed to training at all levels including
proprietary training systems and the CPO® (Certified Pool Operator) program
developed by the NSPF (National Swimming Pool Foundation)
and taught by the company's in house NSPF Certified Instructor.
In addition to an intial 80 hour training process
for Recreational Water Professionals,
we provide an additional 50 hours of training each year
via our weekly substantive training sessions.
These include classroom and field training,
and also make use of our one of a kind
equipment training center,
complete with operating
pool equipment.
Assisting with our trainting objectives, we are among an elite group of pool service and
repair companies nationally that have an in-house CPO® Instructor.
Many of our associates have this CPO® designation,
w hich makes us a true rarity in the industry (most pool service companies have zero or one CPO®
designated employee) and is emblematic of our strong commitment to excellence.
We strongly believe that knowledge is key to the value we add,
that it is our principal differentiating factor,
and that it is absolutely necessary for the level of success we desire.
Professional Equipment.
We provide our associates with the commercial class equipment and newer model trucks
intelligently outfitted and well maintained, so as to give them
the tools
they need to perform their jobs well and effectively.
Performance Based Compensation.
Virtually every position in our organization is substantially compensated based on performance.
We believe that this type of compensation is attractive to the strongest performers
who appreciate an opportunity to create their own destiny within an established framework.
Entrepreneurial Yet Corporate.
Benefit from the exciting, creative environment one can only experience within an entrepreneurial
company as it executes its business plan while also enjoying the corporate structure of a leading
growth company as it works to dominate an industry.
A Great Industry.
For the majority of our customers,
frequently some of the nicest people you could ever meet,
their swimming pools are a happy part of their lives,
and frequently the center of much of their activity.
Thus, in running our business consistent with our mission statement,
"To Make Pool Ownership Effortless,"
we are essentially happiness optimizers.
Could it be any better than that?
We Strive For Excellence.
Looking for a challenge?
You can join The Marines, or your can become part of a hard driving service company.
It is a challenge every day.
Come join us as we dominate this business,
improving the lives of our customers along the way.
The Water Professional's Life.
Most of our positions involve signficant amounts of outdoor work
and an semi-autonomous work environment.
You are outdoors, but with breaks from the outdoors as you commute from one property to another.
Quality service is required,
and we do things to check on quality
with accountability in the event of performance deficiencies.
But day to day,
most of our associates work without someone looking over their shoulder.
This can be a recipe for failure for some.
But for those that take pride in a job well done,
that just don't get why someone would do a job halfway,
and that have the initiative to get things done without someone directing their every move,
it is a truly awesome way to spend the day.
Career Path.
All associates at Pool Service America are encouraged to pursue a career path at Pool Service America,
from Recreational Water Professional Trainee through different levels including Management Trainee,
Repair Technician Trainee, Service Manager, Repair Technician,
Service Consultant, Repair Manager Trainee, Repair Manager,
General Manager and beyond as we execute our plan to further consolidate the industry.
Solid Benefits Package.
Benefits vary by position, but generally include generous compensation
plans, excellent performance based bonus plans, extensive training, group health insurance, group dental insurance,
paid vacation, numerous paid holidays, and rapid advancement opportunities.
Our number one benefit, however, is our associate friendly,
back slapping, high fiving, team-centric, performance oriented environment.
Positions we are hiring for include:
Recreational Water Professional - Recreational Water Professionals are
responsible for taking
care of pools including testing of all (principally) chemicals, adding
chemicals as necessary, and performing cleaning services including
vacuuming, brushing, emptying of baskets, and cleaning of filters.
This position offers a good quality of life including a distinct sense
of pride in a job well done and a strong sense of ownership. We train
individuals for this position.
Service Manager - Service Managers are responsible for supervision of
Recreational Water Professionals including daily routing, training, counseling, and
monitoring, including regular random field checks. Additionally,
Service Managers interact regularly with customers regarding questions
relating to their pools. Finally, Service Managers are responsible for
providing estimates for prospective pool service customers, and for
converting these prospective customers into active customers.
Management Trainee - Due to the technical nature of our business
we frequently start people with management skills as management trainees.
In this position, one performs much of the tasks of a Recreational Water Professional,
with additional training on managing the business.
Repair Technician - Repair Technicians perform repairs on and install
equipment in pools. At Pool Service America, we tend to have highly
experienced Repair Technicians, but in any case the best, consistent with
our culture of excellence in everything we do.
Repair Manager - Repair Managers are responsible for the supervision
of Repair Technicians including daily routing, training, counseling, and
monitoring. A Repair Manager speaks with customers regarding pool
repair needs, recommends products and services, and schedules
mechanics appropriately.
Customer Service Representative - Customer Service Representatives
field phone calls from customers, consistent with our policy of
answering all calls by the third ring. CSRs also perform
administrative functions, including processing of and maintaining of
customer files.
Call 305-940-POOL (305-940-7665) for more information on how to begin an
exciting career with Pool Service America.
Join the team!
Download an application
today.
Then fax it to us at 305-940-8881 or send via e-mail.
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